Most Xbox users face occasional situations when they may need technical support regarding the games or the system, or answers to any queries, or for downloading any updates to games or the system.

Original or official Xbox game support is available to the users from the manufacturer side. As a pre-requisite, it needs Hard Disk Drive (HDD) as an accessory to the Xbox 360 game unit.

Original support for Xbox 360 can be availed through the following means:

1. UPDATE THROUGH XBOX LIVE

Receiving a free update through the Xbox online service called Xbox LIVE is the ideal choice because this way the unit gets updated automatically to support the new games.

To use this facility, the user needs broadband Internet connectivity, and an Xbox LIVE account. This Xbox LIVE account can be subscribed for free (Silver membership) or the premium content paid subscription (Gold membership).

The manufacturer also provides information on this matter on their website as follows: http://www.xbox.com/connect

2. BURN A CD OR DVD

Original support for Xbox 360 can also be received by way of downloading a file from the Xbox.com website, and burning a CD or DVD. The user will need an Internet connection, which could also be just a dial-up connection or broadband. Additionally, the user will need to have a CD or DVD burner, and a blank, writeable CD or DVD disc.

3. ORDER A DISK BY MAIL FROM THE MANUFACTURER

The third way to receive original support for Xbox 360 is to simply order a disc from the manufacturer. There will be a nominal charge for the disc cost plus shipping and handling costs.

Once the disc is received, the user should follow these steps:

Insert the disc in the game console.

Update program will begin. Press "Continue".

After the update is completed, select "Yes" for updating of the operating system software.

Wait for the unit to re-boot, and the update is completed.

SOME FREQUENTLY ASKED QUESTIONS (FAQs) FOR XBOX 360

Q: Can DVDs be played with the Xbox 360?

A: Yes, subject to the condition that the DVD playback unit is installed as an accessory.

Q: Can CDs be played with the Xbox 360?

A: Yes, it is possible. The music files can even be saved on the HDD for re-playing later without the CD.

Q: Is Xbox 360 compatible with all Television sets?

A: Yes, provided the TV set has a Video Output socket.

Q: Can the game titles purchased in one country played on an Xbox originating from another country?

A: Yes, any Xbox game can play on any Xbox 360 console.

BASIC STEPS TO AVAIL OF SUPPORT FROM THE XBOX 360 WEBSITE

Register your Xbox 360 console at the Xbox.com/support website.

Set-up a repair for your console that you have registered.

Check the warranty status of the registered console unit.

Monitor the status of your pending repair request online.

SUMMARY: Xbox 360 from Microsoft Corporation offers excellent support services for its users worldwide. The support program is highly practical, user-friendly and uncomplicated.