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A hotel is an establishment that provides paid lodging on a short-term basis.

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The best hotels aim to serve their guests and make them feel at home. Whether on a business or family trip or just to get away for a few days, individuals and families alike look forward to resting and getting away from the daily routine of life when they enter a hotel. In this section, also learn about motels, inns, resorts, hotel chains, and what it takes to work in a hotel.

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About this article: All You Need to Know About Working in a Hotel

The hospitality industry is perfect for those who have good people skills and love to interact with different types of people. The industry is made to serve people.

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All you need to know about working in a hotel
Hospitality is the art of making people welcome, comfortable and satiated. As such to work in a hotel, the main requirement is a pleasing personality. In the Hospitality Industry, it is said that a smile is worth even more than a college degree. This coupled with a positive attitude and being service oriented, will be the first step to working in a hotel.

A hotel comprises of a range of speciality departments such as front Office, Housekeeping, Accounting, Kitchen, Food & Beverage service, Engineering, Entertainment and Administration.

Each hotel will have a General Manager and Departmental Heads working under him. The General Manager of the hotel will have less contact with the guests, but he will meet the heads of departments on a daily basis to monitor and get the feedback, and also to guide them for smooth functioning of the hotel.

Team effort is as important as treating guests in the hotel. Working in a hotel may vary from one day to another. No two days will be the same. Though the basic job remains the same, there will be always something new happening as guests check-in and check-out.

Working in a hotel is 24-7 job. Peak periods in hotel may be long vacations and week-ends, but as an employee this is the time they are expected give their fullest co-operation and commitment for the success of the hotel. The staff is rostered on shift basis. An employee on a shift basis cannot clock out at the end of his shift until the person who is rostered to take over arrives. If the successor fails to turn up due to unavoidable circumstances, such employee is expected to continue the duties until alternate arrangements are made. Therefore, staff is kept stand-by for emergencies such as this. Unlike other organizations, a worker cannot clock-in and out at specified times. They are expected to work long hours if the need arises, and also are called in to work at short notice. There are many benefits when working in a hotel, such as food and accommodation, transport, uniforms, to name a few.

Unlike other establishments, hotels pay their staff a service charge in addition to their salaries. Service Charge is collected from guests on the basis of 10% on top of all hotel bills and distributed evenly among the staff. It is meant to compensate for tipping but, most guests leave an extra tip as well. Increase in occupancy and revenues, directly translate to higher earnings for the staff as well. Some categories of employees often receive a service charge which is much higher than their monthly salary.

Hoteliering is an extremely challenging line of work. It is a constantly evolving industry and calls for continuous training and upgradation to stay current and competitive. On the bright side, it is entertainment!!
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